Technical Support Issues

• Viewing Quicktime Movies
  Theatrical Lighting Design Interactive makes use of many video clips using the Apple Quicktime Movie format. You must have Apple's Quicktime Movie Player (Version 4) properly installed on your system in order to view those files as part of the program. This player was supplied for the Windows platform on your CD.
  The program will not properly display the video clips if a later version of quicktime is installed, so please use the copy supplied on the TLDI CD.
  It will, however, work properly if version 5 (from the CD) is installed, and then a later version is installed on top of it.
  Please see Apple's Website for further information about Quicktime, where you may also download the latest movie player for free.

  Windows 7 Quicktime issues:

• Please install Quicktime version 5 from the CD, then install the latest version of Quicktime (currently version 7) which is free and available here: http://www.apple.com/quicktime/download/. If running the 64-bit version of Windows 7, you should install Quicktime without iTunes.
  We are working on updating the disc to avoid this issue in the next release, but this is a work-around for now (as of March, 2010).
• Some people have also reported that after successfully completing these steps - the videos work but the controller (typically seen under the video) is not visible. Please click about 1/4" in from the right under the video to play the clip. We apologize for this inconvenience, and are working on fixing the problem (likely Summer, 2010).
• Virtual Memory Issues with Windows 2000
  On occasion, when starting TLDI, some Windows 2000 machines will give a "Virtual Memory" error. In this case, please reboot (restart) your machine and run the CD prior to using other programs.
• Viewing PDF files
  Theatrical Lighting Design Interactive offers informative handouts in it's "Print Me" folder. These files were supplied in this format to assure high quality handouts without the fear of incompatible fonts & graphic formats. You must have Adobe Acrobat Reader (Version 3 or later) properly installed on your system in order to view these files. This program was supplied for both the Windows and Mac platfrom on your CD.
  Please see Adobe's Website for further information about Acrobat Reader, where you may also download the latest version for free.

  At this time, there are no other known support problems or issues.

  If you are having a problem not addressed here, please let us know right away using the form below.

  Does your system meet these minimum requirements?

  System Requirements Windows: Windows 95 or later Sound Card 32 MB RAM 8 MB of Hard Disk Space Color Monitor CD-ROM Drive

  System Requirements for Macintosh: Power PC 120 System 8.1 or Later 32 MB RAM Color Monitor CD ROM Drive

  Notes:
• "Quicktime" must be installed to view the movies.
  If you need it, a copy for Windows is available on the CD.
• "Adobe Acrobat Reader" is required to view handout files.
  This too is available on the CD. These two are the only types of software you may need to install - the rest runs directly from the CD.
  For Best Results
  • Set your screen resolution to 800 x 600, 16-bit color
    Most of the program is designed for 640 x 480 resolution, except for the mini light lab.
    
  • Adjust your sound card / speaker to a comfortable level
  • Deactivate your screen saver, or give it a long delay time

Information Form - Please let us know about the support problem you are having.

Kade Mendelowitz
PO Box 81522
Fairbanks, AK 99708
(907) 455-9469
Kade@TheatricalDesign.com


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